can you go to the gate to meet passengers at the guatemala city airport?

We don’t need to take out the fuel, we will change our flight path and fly lower to burn more fuel.

We can’t fly without completing some paperwork to account for the extra fuel. I, along with about 200 others, learned this the hard way on a connecting flight late evening out of the busy Dallas Fort-Worth airport.Īnd yes, you got it right – it was all because of a paper form that could not be completed in time.Īs we began settling down in our seats, the captain makes an announcement: “Well folks, we just inherited an aircraft which was scheduled to fly to Guatemala City, so we now have too much fuel for our destination. When a paper form that needs to be completed before the plane can leave the gate triggers a sequence of events leading to the flight cancellation, the level of frustration is simply too high to ignore. Customers are used to rules and procedures. Still, when flights are cancelled under questionable circumstances and they have to spend the night away stranded on an airport, the bitterness of the experience lasts a long time!Īviation is a heavily regulated industry.

Most air-travelers these days do not have high expectations.

Can you go to the gate to meet passengers at the guatemala city airport?